When will the host receive the money?

Important for you to know is that the payment to the host will be made one business after your arrival. Should something not meet with your expectations then let us know as soon as possible so that we can if necessary withhold the payment.

In case of the payment method being „book now, pay later“, you will have payed a first installment to 9flats and will have to pay out the remaining amount of your booking to the host on the day of your arrival.

Should you have a complaint, then please remember that photos might be helpful and in any case we’ll also need an email from you.

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