Can I change or delete a review?

Sorry, no. No review, whether positive or negative can be changed or deleted. And for good reason: 9flats stands for credibility and transparency. This means enabling both guests and hosts to give honest feedback.

Tip: In case you are not satisfied with a review we recommend you find out why you were rated badly and try to improve for the next time. Should you still have the impression that you received an unfair review or that it doesn’t comply with our review guidelines (Terms and Conditions) please contact our customer service.
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