You arrange the time and place to pick up keys personally with your host. Once your booking is confirmed, contact the host through our internal messaging system. It's very easy: go to the accommodation profile and then click the blue ‘Contact’ button under the host’s profile photo. You’ll also receive contact details in your confirmation email. For your peace of mind, we recommend you meet your host outside the accommodation, for example in a local café. Don’t forget to pay your host the remaining amount of your booking when you have chosen the „book now, pay later“ method. Here are more tips for staying safe when staying with 9flats.