Please get in touch with your host so that they can if necessary help you directly. Should you not agree with the host’s suggested solution then please contact our customer care as soon as possible. In your booking confirmation you can find our phone number as well as emergency number (outside business hours).
If this is a complaint then we will additionally require it in writing from you. For this we recommend the use of our contact form and please don’t forget to state your booking number. Please remember that providing us with photos and a detailed description of the situation will be very helpful.